Collabera hiring Service

Company:  Collabera hiring Service Desk Executive Role

Eligibility: Any Graduate

Experience: 0 to 4 yrs

Job Role: Service Desk Executive

Job Location: Chennai

Company Profile:

Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $440 million IT company, Collabera’s client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace. With over 6500 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including .

Job Description:

·         Minimum 6month of previous IT Service Desk and/or Call Centre experience required

·         Excellent communication skills and telephone manner.

·         Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries

·         Receiving, logging and managing calls from internal staff via telephone and email

·         1st and 2nd line support – troubleshooting of IT related problems from in-house software to hardware, such as Laptops & PCs

·         Escalate unresolved calls to the infrastructure support team

·         Log all calls in the Service Desk Call Logging system service Now

·         To maintain a high degree of customer service for all support queries and adhere to all service management principles.

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