Company: Collabera
hiring Service Desk Executive Role
Eligibility: Any Graduate
Experience: 0 to 4 yrs
Job Role: Service Desk Executive
Job Location: Chennai
Company Profile:
Established in
1991, Collabera is one of the fastest growing end-to-end information technology
services and solutions companies globally. As a $440 million IT company,
Collabera’s client-centric business model, commitment to service excellence and
Global Delivery Model enables its global 2000 and leading mid-market clients to
succeed in an increasingly competitive marketplace. With over 6500 IT
professionals globally, Collabera provides value-added onsite, offsite and
offshore technology services and solutions to premier corporations. Over the
past few years, Collabera has been awarded numerous accolades and Industry
recognitions including .
Job Description:
·
Minimum 6month of
previous IT Service Desk and/or Call Centre experience required
·
Excellent
communication skills and telephone manner.
·
Act as a single
point of contact for phone calls and emails from staff regarding IT issues and
queries
·
Receiving, logging
and managing calls from internal staff via telephone and email
·
1st and 2nd line
support – troubleshooting of IT related problems from in-house software to
hardware, such as Laptops & PCs
·
Escalate
unresolved calls to the infrastructure support team
·
Log all calls in
the Service Desk Call Logging system service Now
·
To maintain a high
degree of customer service for all support queries and adhere to all service
management principles.
