SS Computer Technologiez

Company: SS Computer Technologiez

Eligibility: Any Graduate/Diploma

Experience: 0 - 1 Year

Job Role: Hardware & Networking Engineer

Job Location: Chennai

Company Profile:

SS Computer Technologiez , established in 2010, is a leading designer and manufacturer specializing in the development and marketing of computer peripherals and Accessories for consumer electronic products in India. We are ranked the 15th most valuable company among India’s top 100000 manufacturers. Over out 0.5 million pieces of cabinet,Keyboard & mouse Inbuilded for Audio,speaker and usb port 4No’s etc., annually and are positioned at the 13th in equity value among all India’s top manufacturer.

Website: www.sscomputertechnologiez.com

Job Description & Preferred Skills:

·         Desktop/Laptop on-site and phone support, Printer/Fax support, Backup system support, Updating current infrastructure, Deploying new equipment:

·         Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.

·         Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

·         Provide initial assessment of urgency and business impact on all support calls.

·         Manage service requests, software installations, new computer setups, upgrades, etc.

·         Record incident resolutions in the Help Desk tool.

·         Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

·         Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.

·         Ability to work independently and in a team environment.

Contact Name: Shivaram.K

Contact Number:  9941273808,7200800623,9551476818

Venue Details:

#68, Medavakkam Main Road,
Barath Nagar, (Opp. A2B)
Madipakkam,
Chennai-600 091.
Tel: 044 - 45548008