Company: Redbus.in
Eligibility: Any Graduate
Experience: 0 to 4 yrs
Job Role: Customer Care Executive
Job Location: Chennai
Company Profile:
redBus is the
largest online bus ticketing company in India. It has the largest network of
bus operators in their list (350+ and growing) and very satisfied customers. It
provides over 4500+ (and growing) routes across the Indian map.
Job Description:
This is an
individual role responsible for providing assistance to customers calling
redBus for various reasons like booking tickets, cancelling tickets or with any
other service request. This client facing role is a crucial aspect of the
redBus branding, hence needs to maintain utmost professionalism while
interacting with customers.
Primary Tasks:
Keep customer
first.
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Respond to Sales Enquiries from new and existing customers.
Meet Sales Targets & call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.
To promptly book customer tickets and disseminate information on new offerings, availability of seats, promotional schemes etc.
Deliver world class customer service and build customer satisfaction and loyalty.
Provide effective and timely resolution to a range of customer inquiries and follow them up to final resolution.
Respond to Sales Enquiries from new and existing customers.
Meet Sales Targets & call quality standards.
Complete call logs and reports.
Strive to provide end to end one-call solution to every customer that he/she talks to.
Experience:0-2
Years of Experience in a domestic Inbound Call Center
Qualification:Preferably a graduate
Can look at 10 + 2 if they have relevant work experience.
Skills and Specifications:
Excellent communication (oral and written), interpersonal skills.
Self-motivated and flexible to work in shifts
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.
Qualification:Preferably a graduate
Can look at 10 + 2 if they have relevant work experience.
Skills and Specifications:
Excellent communication (oral and written), interpersonal skills.
Self-motivated and flexible to work in shifts
Should have negotiation skills to deal with different kinds of customers and different situations.
Customer centric.
Able to meet deadlines along with working under pressure.
Should be able to work as a team member.
Walk-In Date : Before
28th March, 2014
Timing : 10AM
Address:
RedBus. F7 – F14, Sriji Majestic Complex, Omni
Bus Terminus, Koyambedu, Chennai – 600107.
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