Company: IBM Software Group
Eligibility: Bachelor's Degree
Experience: 0 - 1 Year
Job Role: Technical Support Representative
Job Location: Chennai
Company
Profile:
IBM is a global
technology and innovation company headquartered in Armonk, NY. It is the
largest technology and consulting employer in the world, with more than 400,000
employees serving clients in 170 countries. IBM offers a wide range of
technology and consulting services; a broad portfolio of middleware for
collaboration, predictive analytics, software development and systems
management; and the world's most advanced servers and supercomputers.
Job Description:
• You will be
involved in solving technical query & Trouble shooting.
• Receiving or/and
making calls to be able to respond to client concerns/ request that are basic
technical in nature.
• Perform initial
problem determination (Level1) in support of contracted scope of services with
related hardware, software and services support as specified in the contract
schedule.
Responsibilities:
• You have to
provide technical advice and guidance to Help Desk CSRs for reported incidents
for which the CSR cannot find a knowledge document.
• Help Desk focal
point for reported High Severity incidents, sending out email alerts, and
resolves, updated client website and VRU.
• Assist in End to
End Problem, Change and Incident Management.
Skills:
Skills:
• Should have
proven knowledge of Computer systems and functions. Eg. Laptop, Desktop &
Printers.
• Should possess
proven knowledge of mobile devices like Blackberry, I Phone, other smart phones
etc.
• Should have
proven knowledge of operating systems like Windows XP, d) Windows 7 and
Windows.
• Proven communication
Skills to be able to effectively communicate with customers over Phone / email.
• Knowledge on
Mail clients like Lotus and MS Outlook.
